Return/Warranty Policy
Open Monday thru Saturday For Your Convenience.
8:00 AM UNTILL 5:00 PM EASTERN STANDARD TIME.
Returns Policy
A) No Returns on Electrical Items
B) No Returns on Special Orders
C) Any other items may be returned within 30 days,
accompanied by a sales invoice with a return authorization number. Items(s) must be
returned in new, resalable condition and are subject to a 20% restocking charge.
D) After
30 days no items will be accepted for return.
E) How to Return Products
To return products,
please call 1-800-382-9335 and ask for a Return Goods Authorization number (RGA). It is important to write this number on outside of
package, so when we receive the package it will be routed to correct person at Lighthouse
Marine Supply (partman.com). We cannot issue a
refund without a "Return Goods Authorization Number.
Please send your
return, freight pre-paid, to: Lighthouse
Marine Supply, 29 Edgar Ave, Riverhead, NY 11901. Please
keep all products in their original packages and all products must be kept in new and
resalable condition. (Please understand any item that has been installed or tested is
non-returnable). Our Returns Department will
instruct you on how to return damaged or defective merchandise. For all returns, we recommend that you use UPS or
other traceable means. We recommend you insure
the package and all contents for full value, in the event the item is lost or damage
during return shipping. If we do not receive
the package, or if item is damaged, we cannot issue a refund.
Warranty Policy
Limited Warranty, rebuilt units are warranted for a period of 90 days and new units are
warranted for a period of 12 months from invoice date and both new and rebuilt units are
limited to the repair or replacement of defective part(s) at our facility at no extra
charge to the purchaser, providing said unit is returned to us freight prepaid. This
is our only warranty expressed or implied. Under no circumstances are we to be held
responsible or liable for consequential damage of any kind including: towing, hauling,
loss of production time, rental equipment, lodging, transportation, etc. Damage
resulting from lack of maintenance, or abuse of any kind is not covered by this limited
warranty.
Purchaser must understand that at the
time of purchase, Lighthouse Marine Supply and/or Marine Engine Parts (partman.com) cannot
replace a "defective" item with a replacement from our inventory. It is up
to the manufacturer to replace or repair the defective item.
In the event an item is returned to
LMS/Marine Engine Parts as defective, LMS/Marine Engine Parts will invoice purchaser for replacement item, then
seek replacement from manufacturer and only after Lighthouse Marine Supply and/or Marine
Engine Parts (partman.com) receives credit from manufacturer, will LMS/Marine Engine Parts
then credit purchaser.
Goods
Damaged or Missing as a Result of Shipment by Common Carrier
All items shipped from Lighthouse Marine Supply (partman.com) are inspected prior to
shipment. We suggest that our customers also inspect the items before accepting delivery.
If products appear to be damaged in shipment, do not accept delivery, if your order is
delivered without a signature and damage is found, please call Lighthouse Marine Supply
(partman.com) Returns Department immediately. (1-800-382-9335). Most carriers require claims to be filed within 10
days of delivery. Lighthouse Marine Supply
(partman.com) works hard to insure that our customers receive their orders undamaged, and
can assist you in filling a claim, but our responsibility for damage ends when the carrier
accepts the shipment. Therefore it is important to quickly file claims with the carrier to
insure that your claim can be documented for later reimbursement
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