Lighthouse Marine Supply Testimonials
Dear Gregg,
You guys are great - I ordered on Monday morning and got the motor on Tuesday and it is
installed and working.
Thanks!
Gary Waschitz
Monticello, New York
Mr. Galasso,
I have been a customer of Lighthouse Marine for 6 plus years now. I have continued to
purchase my major boating parts from Lighthouse due to many reasons: competitive price,
availability (in stock), selection, salesman product knowledge and customer service.
On Friday night, August 11th at 5:40 PM we started from Bass River, MA on our way to
Nantucket, MA for the weekend, on a planned trip, planned 6 months in advance. As soon as
we started to get the boat on plan (1979 Pacemaker with Crusader 454's), I knew something
was wrong with the starboard motor. We could only reach 2500 RPM. I went below and
discovered the Carburetor was malfunctioning. We did not want to turn around, however the
only other option was running at 8-10 knots for 25 miles, with a possibility of loosing
the Carburetor completely, was not something we all wanted to experience. I needed to act
now.
It was now 5:50 PM on Friday night. I tried calling all local NAPA and other stores from
my cell phone while at sea. No one was still open and those that were, no one had the part
in stock. All would take 3 plus days.
I then called Lighthouse Marine. Over the years, I have always had Greg help me with my
orders. Greg was not available, however Karl answered the phone. I asked him to look up my
account and find the Rochester Quadra Jet Carburetor that I had purchased for my port
motor last summer. He found the part and as always you had one in stock. I asked if he
could overnight this part for Saturday early AM delivery to my parents home, on Cape Cod,
who too were traveling on Sat AM to Nantucket where we would be. I gave Karl the zip code
and he told me he would call UPS and find out if UPS could deliver to this zip code by
10:00 AM and he would call me back. He then told me that if they could make this delivery,
he would have to get UPS back out to Lighthouse for another pick up, as they were already
at Lighthouse for there daily pick ups. It seemed we would be destined to cancel this trip
and turn around.
As promised, Karl called me back promptly and told me UPS will come back to Light House
and make the Saturday 10:00 AM delivery.
We decided then to push on to Nantucket knowing that Lighthouse will have the new part
delivered to Cape Cod and then it will be delivered, by boat, to me in Nantucket where I
could make the proper repairs and save this trip.
As promised UPS delivered the part to my parents home on Cape Cod at 10:00 sharp, Saturday
Morning. My parents delivered the part to me by boat on Nantucket, by 12:00 noon. By 3:00
PM the part was installed and we were back to 100% mechanical condition. We ran the boat
home on Sunday afternoon with all the repairs complete, thanks to Lighthouse Marine.
Karl went the extra mile and I am writing this to thank you for hiring a dedicated sales
staff who believe in customer service. I also want to thank Karl who made this all happen
and delivered what he said he would do, as promised.
Thank you again Lighthouse Marine Supply.
Sincerely,
Brooks Walsh and Family
Gregg,
package received yesterday
Since the first time I ordered parts from you,
service received is really an example of top
quality customer service, Mr. Bush needs people like you
many thanks from Me, My Wife, kid Lana & HABITAT
(my 32' T Luhrs sport fishing toy)
Have a good day
Dear Lighthouse Staff,
I just want you gentlemen to know that I appreciate all the help you
have given me this boating season. I would not have salvaged even
part of it without you.
The engine is nothing short of outstanding and I have used it for a
variety of water sports including wakeboarding and tubing. I am
extremely happy with it.
I look forward to another season of outstanding service next year.
Sincerely,
Lou Barone
Dear Sir:
I want to thank you and your company for the excellent employee you
have in Gregg.
I recently ordered manifolds parts and I guess the engine setup was a
little confusing to say the least. Anyway I was contacted via e-mail
& telephone by Gregg, numerous times, until the problems were
solved. As we realize public relation has become a lost art, for
many companies, with only a few appearing to care. I congratulate
you and your staff for having and using that special art of caring.
You will be highly recommend to all by this customer.
I thank you and commend you,
Denver Mock
I just wanted to drop a line to your company and tell you how
great
it feels to have such wonderful service.....
I recently ordered a oil cooler and you guys followed thru with
everything you promised. The unit works perfect....
You are #1 in my book!!!!
Sincerely, Ed Dumire Redmond, Washington
Dear Gregg,
Thank you for your prompt reply. My daughter, Tammy, was in
contact with a gentleman by the name of Keith, directly after sending
the mail. He informed her that he had the part at the same cost you
quoted me.
I must tell you that I was at wits end trying to locate that
shaft. I thought I was totally out of luck. Thanks to your web site
I was able to find it. Not until I racked up an outrageous phone
bill trying other distributors.
Your service was terrific and your staff is just the same. It was,
and will be a pleasure doing business with you and your company in
the future.
Again, THANK YOU VERY MUCH!!!
Sincerely,
Dick Frasier,
Tonawanada, NY
Lighthouse Sales,
I just want to take a minute to say thanks for all of the help that
the folks at your facility contribute to their customers.
the service has been spectacular. Keep up the good work.
Sincerely,
L. Nicholas Veneziale
Clinical Development
Applied Business Technologies
Dear Clete,
First of all, my hearty thanks, also on behalf of Mario and Luigi,
for your warm welcome and exquisite hospitality,
which made our trip very pleasant.
Mario and Luigi appreciate the trouble you are taking to locate other
material for them.
tks n best rgds,
John McAllister
C.R.T.s.r.i. Napoli, Italy
Dear Lighthouse Marine Supply Staff,
We would like to thank all of you at Lighthouse Marine Supply for your unfailing
assistance in our day-to-day operations. We recognize that you consistently go out of your
way to ensure that we have the correct parts, as quickly as possible. Without your
efforts, we would be at a great disadvantage in our attempt to service our customers as
efficiently as possible. It is always a relief to know that anytime we call, with however
vague a description, we will have a pleasant, receptive person to help us with our needs.
We felt it was important to take the time out to say thank you for going out of your way
to
provide the best possible service. Thanks Again!
Sincerely,
Richard & Catherine Berkowitz
What a pleasurable experience dealing with your company and
your employees. You have a permanent customer.
Thank You,
Ronald J. Zampino
Venice, FL
I would like to thank you for the prompt attention to my
order placed on Tuesday. I could not believe that they showed up today by UPS. The service
was fantastic, Thank You.
Peter C Pemantell
120 Land Harbor Drive
Charlestown, RI 02813
Gregg,
I just wanted to let you know how much I appreciate the great job you did on my order. I
got the parts I needed before I needed them and at a great price. (but that's beside the
point) Thanks for being so helpful on the phone too. The website is excellent but you
helped me find what I needed. I'll be telling all my boat buddies about you guys for sure.
Tell the boss I said you guys rock!
Thanks and have a great day!
Bill Dungan
Cary, NC
Hello Clete.
I have been in contact with you earlier this spring when I ordered a manifold kit for my
Mercruiser 3,7L 470 engine. I was very satisfied with your service. Because of this i want
to order a cylinder head for the same engine(1987 Mercruiser 3,7L 470 engine. 4 cyl 165hp
). What will be the shipping cost for sending this part to Norway?
Kind regards
Knud Jonassen
Stavanger- Norway.
Gregg and Karl,
Thanks a lot for the speedy service, we fitted the pump and did our dive and fishing trip,
8 crayfish and an assortment of table fish
was the result along with a lot of excitement from all aboard as the boat was surrounded
by dolphins for a while. The hardier souls jumped in with them and the trip was a
resounding success thanks to you
guys.
Regards from
Bob at Ranfurly motor and Marine.
Hello Gregg.
Yes I picked up the head on Wednesday and installed it yesterday. The engine runs very
smooth now and everything seems to be ok.
I want to thank you for your excellent service and help to get the part sent to my
destination. I will strongly recommend using your company to all my friends with boat and
engine interests.
I can just tell you that the price on the same head here in Norway is approximately 3100
dollars!!! And for the exaust manifold/riser that I ordered from you earlier the price in
Norway was 3900 dollars. Thanks again, you have saved me allot of money :-)
Knur
NORWAY
Thank you much for the reply and the tracking number. I just
checked the UPS website, and, ironically, it appears
it was delivered just a few hours ago. Probably sitting on my porch now. I've got a little
more than a week to
install this new alternator and get my boat going. My family goes on a weeklong trip to
next Friday. Just bad
timing for this to go out.
Again, thank you for the prompt reply. I enjoy doing business with you, especially with
your pricing. Keep it
up!
Mark Cook
OK I'm sold. You guys rock. I ordered on Monday morning and
the parts were on my doorstep when I got home from work on Tuesday. That's amazing! You'll
be getting my next order for sure.
Bill Adams
This is Bryan Horne in N.C. I received my Sherwood pump kits
yesterday (Thursday). You mailed them on Tuesday. I was impressed that the mail got them
to me that soon. I want to thank you guys for your prompt service. I~Rll be sure to tell
everyone here in N.C. about your good service!!!!
Bryan Horne
I would like to commend Greg Scholand on his excellent
service and professionalism in a recent transaction that I
made with Lighthouse Marine Supply.
Several weeks ago I purchased a fuel tank from LMS and did
not receive it in the 7-10 days as promised. After
calling LMS and speaking with Greg Scholand, I found out that the tank was just sitting in
the wherehouse in the
Midwest somewhere. Greg took the initiative to contact the wherehouse and have the tank
shipped out right away
with a tracking number and a call back to me. I received a tank but it as the wrong tank
and again a call was
made to Greg to discuss the problem. He then took the steps to correct the problem and
have the right tank
shipped to me along with phone calls and emails to keep me posted on the progress.
Initially I was frustrated with LMS in this matter, but I was
very impressed with Greg~Rs customer service and his
concern to correct the problem. Because of his actions I will continue to do business with
Lighthouse Marine
Supply and will recommend my clients to your company.
Regards,
Eric C Higgins
Higgins Marine Services, Inc.
Seattle, WA
Dear Gregg,
This was my first order from Partman. Perfect service, fast, reliable,informative.
I will contact you again when I need parts to my boat&engine.
Best Regards
Mats Eloluoma
Vaasa
Finland
