A) Electrical items and Special Orders are Not Returnable.
B) CLEARANCE or FINAL SALE Items are Not Returnable.
C) Acceptable returns must be accompanied by a purchase receipt and must be in new resalable condition
D) Acceptable returns less than 30 days from purchase are subject to a 15% restocking fee, credit will be issued in the same manner as purchase.
E) Acceptable returns between 31 and 60 days from purchase are subject to a 25% restocking fee and credit will be issued by store gift card.
F) No returns of items older than 60 days. Freight is Non-Refundable for any return.
HOW TO RETURN PRODUCTS
To return products, please call 1-631-722-5700 and ask for a Return Goods Authorization number (RGA). It is important to write this number on outside of package, so when we receive the package it will be routed to correct person at Lighthouse Marine Supply (marineengineparts.com). We cannot issue a refund without a "Return Goods Authorization” Number. Our Returns Department will instruct you on how to return damaged or defective merchandise.
Please send your return, freight pre-paid, to:
Lighthouse Marine Supply
ATTN: Returns Department (RGA#)
29 Edgar Ave
Riverhead, NY 11901
Please keep all products in their original packages and all products must be kept in new and resalable condition. (Please understand any item that has been installed or tested is non-returnable). For all returns, BUYERS PAY FOR ALL RETURN SHIPPING FEE'S, SHIPPING CHARGES ARE NON REFUNDABLE. we recommend that you use UPS or other traceable/insurable means. We recommend you insure the package and all contents for full value, in the event the item is lost or damage during return shipping. If we do not receive the package, or if item is damaged, we cannot issue a refund.
CANCELED / REFUSED / RETURN TO SENDER SHIPMENTS
If an order is canceled / refused / return to sender the buyer must contact Lighthouse Marine. and ask for a Return Goods Authorization number (RGA). It is important to write this number on outside of package, so when we receive the package it will be routed to correct person at Lighthouse Marine. We cannot issue a refund without a "Return Goods Authorization” Number. Our Returns Department will instruct you on how to return damaged or defective merchandise. BUYERS PAY FOR ALL RETURN SHIPPING FEE'S, SHIPPING CHARGES ARE NON REFUNDABLE. in the event the item is lost or damage during return shipping. If we do not receive the package, or if item is damaged, we cannot issue a refund. All refused shipments or returns without pre-approval are subject to a 25% restocking fee.
Purchaser must understand that at the time of purchase, Lighthouse Marine Supply cannot replace a "defective" item with a replacement from our inventory. It is up to the manufacturer to replace or repair the defective item.
In the event an item is returned to Lighthouse Marine Supply as defective, Lighthouse Marine Supply will invoice purchaser for replacement item, then seek replacement from manufacturer and only after receiving credit from manufacturer, will Lighthouse Marine Supply then credit purchaser. Original, Replacement and return freight is Non-Refundable.
Rebuilt units are warranted for a period of 90 days and new units are warranted for a period of 12 months from invoice date and both new and rebuilt units are limited to the repair or replacement of defective part(s), providing said unit is returned to us freight prepaid. This is our only warranty expressed or implied. Under no circumstances are we to be held responsible or liable for consequential damage of any kind including: towing, hauling, loss of production time, rental equipment, lodging, transportation, etc. Damage resulting from lack of maintenance or abuse of any kind is not covered by this limited warranty.
GOODS DAMAGED OR MISSING AS A RESULT OF SHIPMENT BY COMMON CARRIER:
All items shipped from Lighthouse Marine Supply (marineengineparts.com) are inspected prior to shipment.
We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, Do Not Accept Delivery.
If your order is delivered without a signature and damage is found, please call Lighthouse Marine Supply (marineengineparts.com) Returns Department immediately (1-631-722-5700). Most carriers require claims to be filed within 10 days of delivery.
Lighthouse Marine Supply (marineengineparts.com) works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the reciever accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.